Service for Alfa Laval spiral heat exchangers

Alfa Laval is the only supplier on the market with more than a half-century of experience with spiral technology. Our robust, efficient and compact designs have a proven reputation for high reliability in some of the toughest process duties across industries. With added support from a worldwide network of local service experts, you can count on your spiral heat exchanger delivering truly sustainable uptime.

Compabloc service vignette

Select an option below to learn more about the service offerings for Alfa Laval spiral heat exchangers

Close-up of man's arm troubleshooting a heat exchanger


If you ever encounter a performance challenge or unexplained phenomenon, we can connect you with one of our trained and experienced troubleshooters who will suggest solutions and offer suggestions for further process improvements. This will help you to:

  • Maximize uptime by identifying issues that may cause unplanned shutdowns
  • Increase production through process optimization
  • Improve safety by preventing hazardous situations
  • Reduce maintenance costs through an audit of processes
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Troubleshooting Assistance tool


Two men discussing in welded heat exchanger workshop


Alfa Laval offers both standard and customized training programmes. A mix of practical, theoretical and do-it-yourself courses, along with expert instruction from trained Alfa Laval engineers. Our training programmes will give more competent and engaged employees and provide long-term benefits such as:

  • Correct equipment handling that ensures higher uptime
  • Improved safety levels and higher equipment reliability
  • Reduced service and maintenance needs through proactive actions
  • Cost-saving guidance from knowledgeable staff members

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Man working on heat exchanger in workshop

Spare parts

Only Alfa Laval genuine spare parts designed specifically for your equipment can return your heat exchanger to its original condition and give you full assurance of dependable uptime. With fast, worldwide delivery, we are always here to make sure you get the part you need, when you need it. Using genuine Alfa Laval spares will ensure:

  • The best continued thermal fit for your duty and application
  • Increased uptime and high productivity
  • A longer equipment lifespan thanks to longer lasting components
  • Reduced cost of ownership over the total lifespan of your equipment

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Performance assessment & audit

By checking the heat exchanger performance vs the optimal performance, Alfa Laval can help you define a preventative maintenance plan according to the specific conditions of your plant and processes. Additional benefits are:

  • Optimized service intervals to meet your process requirements
  • Reduced energy costs thanks to improved thermal efficiency and lower pressure drop
  • Better planning to give you full control of production uptime and your maintenance budget
  • Improved sustainability in your processes with longer life for your equipment

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Installation and commissioning

Alfa Laval’s global service organization offers professional installation and commissioning support, with experienced local experts who help you secure a smooth start-up and long-term dependability from your new equipment. Moreover we offer you:

  • Optimized performance for maximum thermal efficiency
  • Reliable operation with high uptime
  • Compliance with the highest industry standards for safety
  • A long equipment lifecycle with low total cost of ownership

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Man monitoring screen in welded spiral heat exchanger workshop

Condition audit

An Alfa Laval condition audit is a smart, cost-effective way to extend and safeguard the performance of spiral installations after prolonged periods of operation. A condition audit from trained Alfa Laval experts is the surest way to:

  • Extend equipment life and protect your original investment
  • Minimize the total cost of ownership of your unit
  • Improve process sustainability with the highest long-term efficiency
  • Protect your equipment, operators and processes from unforeseen problems

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24/7 heat exchanger service

Alfa Laval Troubleshooting Assistance service puts the experience, insight and expertise of Alfa Laval at your fingertips. Simply scan the QR code on your Compabloc or Spiral heat exchanger for access. We’ll guide you through a few questions, which will help diagnose your issue and advise you how to manage it.

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Sustain efficiency with our ten top tips for spiral heat exchangers

Do you have a spiral heat exchanger? We want to share our best practices for maintaining consistently high performance, maximum operational reliability, and exceptional energy efficiency. We’ve created a new series of videos that show you how to perform maintenance safely and how to keep your heat exchangers in the best possible condition.


How to clean a spiral heat exchanger

Cleaning services

To save you time and long-term costs, our service organization offers a range of standard and custom cleaning solutions that keep your spiral heat exchanger running like new. We give you added peace of mind thanks to:

  • Safe and effective cleaning that will not damage the equipment
  • Improved efficiency and reduced energy consumption
  • Prevention of damage due to corrosion or pressure drop
  • Easier and quicker maintenance and repair

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Alfa Laval service experts show the process of cleaning a spiral heat exchanger (mechanical and chemical).


ALOnsite - Qualified support at your facility







True onsite service by skilled engineers, anywhere in the world.

To make sure you get the most from your spiral heat exchanger, we can always dispatch support to your facility – even at short notice.